A recent conflict that I had at work is I drive a bus in the morning and I pulled in the front of the school to let the little girl walk into the building. When I opened the door I saw a teacher that worked for the school standing across the street shaking her head at me. Before this class I would get pretty heated, park the bus and maybe have some kind of conflict. Times have changed for me. I calmly asked the woman why she was shaking her head and she thought it was a bad idea where I parked to let the little girl out and I should pull up to an underpass ( that you could not fit a bus through) and then cut in front of cars on the way out. Soooo, I calmly asked, “Is this what you want me to do?” and she shrugged her shoulders. So I told her that I need directions from her or someone who has answers before coming to any kind of conclusion to this problem. Later in the day, there was a call from the school to my work that they worked out the situation and gave me an answer. The first thing I did was avoided internal violence, I was very calm when I was speaking to this woman and the second thing I learned was I did not take it personally that she shook her head at me, I simply wanted an answer. Does anyone have any advice they could give me on this situation?